How We Work

What the typical process looks like from the second we receive your inquiry to letting us handle your fulfilment needs and in-turn helping to grow your company.

How Tenevo works
Triage & Discovery is typically met with an initial review.

Triage & Discovery

Stage 1
An initial triage takes place in which a TFL Sales Advisor is assigned to review your request prior to arranging a call with your company.

A discovery call takes place to better understand your needs based on the type of service requested, challenges faced and growth targets of your company.

GAP Analysis & Development usually involves conducting a company assessment.

GAP Analysis & Solution Development 

Stage 2:
Once our TFL Sales Advisor is happy that they have accurately assessed all your needs, they will begin outlining a solution for your problem and what is needed to close ‘the gap’.


For eCommerce Fulfilment, Returns Management, and Warehouse Management requests, a proposal is devised that bests support your goals, in which we outline how we will best serve your interests and mitigate current challenges faced. This will include indicative costs, timelines and demo of Tenevo.


For Contract Packing Solutions requests, a tailored approach is taken in creating a proposal that encompasses your service requests. This will include indicative costs and timelines.

Onboarding Phase is followed by approving business terms and proposals.

Onboarding Phase 

Stage 3:
Once the proposal has been discussed and accepted, an account manager will be assigned to your company to take initiate the onboarding phase.

For eCommerce Fulfilment, Returns Management, and Warehouse Management services, an extensive plan is devised to ensure the transition of your stock into our premises without any disruption to your business.

For Contract Packing Solutions, a job schedule will be created in cooperation with our Operations team that works towards your specific requirements.

eCommerce Fulfilment and Pick & Pack processes - 'Tenevo' system integration.

User Training – Tenevo

Stage 4:
For eCommerce Fulfilment, Returns, and Warehouse Management requests, a training session will be organised with a member from our Tech Development Team to provide you with key training on how to use Tenevo, our cloud-based management system.

Monthly Service Review comprises of reviewing the efficiency of fulfilment.

Monthly Service Review

Stage 5:
Unless you require ad hoc assistance, a call with your TFL Account Manager will occur each month in which you can discuss any amendments or enhances to the current service that we provide.

Explore Finishing Line's Services

We provide complete 3PL fulfilment for all of our clients. Situated in the South East of England, operating out of a 100,000 sq. ft. facility, we are strategically placed next to major road, rail, and shipping routes, allowing for the rapid fulfilment of goods.

Established in 1987, The Finishing Line Ltd. is a dynamic supply chain specialist offering five main services; Contract Packing Solutions, eCommerce Fulfilment, Freight Forwarding & Customer Management, Returns Management and Warehouse Management.

To study further into How We Work and to see if our operations could suit the needs of your business, send us an enquiry: