Stage 1
An initial triage takes place in which a TFL Sales Advisor is assigned to review your request prior to arranging a call with your company.
A discovery call takes place to better understand your needs based on the type of service requested, challenges faced and growth targets of your company.
Stage 2:
Once our TFL Sales Advisor is happy that they have accurately assessed all your needs, they will begin outlining a solution for your problem and what is needed to close ‘the gap’.
For eCommerce Fulfilment, Returns Management, and Warehouse Management requests, a proposal is devised that bests support your goals, in which we outline how we will best serve your interests and mitigate current challenges faced. This will include indicative costs, timelines and demo of Tenevo.
For Contract Packing Solutions requests, a tailored approach is taken in creating a proposal that encompasses your service requests. This will include indicative costs and timelines.
Stage 3:
Once the proposal has been discussed and accepted, an account manager will be assigned to your company to take initiate the onboarding phase.
For eCommerce Fulfilment, Returns Management, and Warehouse Management services, an extensive plan is devised to ensure the transition of your stock into our premises without any disruption to your business.
For Contract Packing Solutions, a job schedule will be created in cooperation with our Operations team that works towards your specific requirements.
Stage 4:
For eCommerce Fulfilment, Returns, and Warehouse Management requests, a training session will be organised with a member from our Tech Development Team to provide you with key training on how to use Tenevo, our cloud-based management system.
Stage 5:
Unless you require ad hoc assistance, a call with your TFL Account Manager will occur each month in which you can discuss any amendments or enhances to the current service that we provide.
Established in 1987, The Finishing Line is a dynamic supply chain specialist offering five main services; Contract Packing Solutions, eCommerce Fulfilment, Freight Forwarding & Customer Management, Returns Management and Warehouse Management.
Our own purpose-built management system consolidates orders from multiple online sales platforms, manages and refines stock inventory levels, sets automatic stock level alerts, and ensures that your best-selling products never go out of stock.
To study further into How We Work and to see if our operations could suit the needs of your business, send us an enquiry:
