Returns Made Easy

What We Do

Managing customer product returns and finding the right reverse logistics provider is an imperative part of any retail company’s business model.

If this step fails to operate as efficiently as your customers expect, this can cost your company in several ways, in relation to loss of valuable time, money, and potentially loss of repeat business. It is important that your business makes it as easy as possible for a customer to return their product to you with the least number of steps involved.


Identifying a suitable returns management solution and a subsequent return management partner that allows the seamless return of your company products, can be the difference between retaining a customer and losing one.

Being able to run effective reverse logistics operations that clients can trust and recommend to other companies, has all been made that much more possible, due to Finishing Line’s exceptionally innovative cloud-based Management System, Tenevo. This makes it easy for your customers to initiate, manage, and track returns, and in-turn provides your company with useful data and statistics on product returns. 

How Tenevo's Return Management Works

Download returns label

Download returns label

Organise item return via carrier collection or drop off

Organise item return via carrier collection or drop off

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Item returned to Finishing Line's eCommerce Fulfilment centre for processing

Upon item receipt, the customer is notified periodically on updates to return

Upon item receipt, the customer is notified periodically on updates to return

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Pending quality review, the customer is then notified of return refund or item exchange dispatch

What Our Clients Think

To view our track record in Returns Management and to investigate whether our reverse logistics services could help you: