Operations Assistant -
The Finishing Line
Location: Basildon
Salary: £24,000 – £26,000 DOE
Full-Time: Mon–Fri, 08:00–16:30
We are looking for a highly organised and proactive Operations Assistant to join our dynamic and growing team.
This role is essential in supporting our operations department and ensuring excellent service as the first point of contact for our customers.
You will work closely with internal departments and external partners, playing a key role in maintaining and improving our day-to-day operations.
What You'll Be Doing
Customer Service – Answering the telephone, resolving queries, responding to customers and suppliers.
- Bookings – Diary management via outlook taking bookings, goods in bookings, running the goods in system
- Box Testing – Weekly test, following customer guidance on packaging, testing and recording volumes, updating production board and filling all paperwork, keeping on top of goods in and resolving any issues identified.
- Department Cover – Cross skilling for all department tasks so able to cover for periods of absence.
- General Admin – Filing, printing labels, general support of the admin team, any other reasonable tasks.
What We're Looking For
Qualifications – Strong written and verbal English. Proficiency in Microsoft Office Suite including Outlook, Teams, Excel
Experience – Proven customer service, administrative systems and diary management experience.
Preferred – Full UK driving licence. Business or administration qualifications are a plus.
- Mindset – Highly organised with a proactive, self-starting attitude. Resilient and adaptable under pressure with problem solving capabilities.
Why Join Us?
- A role with real influence – Act as a reliable first contact and admin expert, ensuring smooth operations across teams.
- End-to-end ownership – From scheduling to testing and admin support, own key processes and help streamline workflow.
- A space to innovate – Contribute ideas for improving internal systems, admin efficiency, and customer satisfaction.
- Collaborative and supportive team – Work in a team that values effective communication, shared responsibilities, and professional development.
How To Apply
If you’re ready to take the next step in your administrative career and join a team that values your input, we’d love to hear from you. Click below to apply or contact us for more information.