Returns Made Easy

Managing customer product returns is a very important part of any company and if not operated correctly can cost your company valuable time, money and potentially loss of repeat business. It is important that your business makes it as easy as possible for a customer to return their product to you with the least number of steps involved.

Identifying a suitable returns management solution and a subsequent return management partner that allows the seamless return of your company products, can be difference between retaining a customer and losing one.

Finishing Line’s cloud-based Management System, Tenevo, makes it easy for your customers to initiate, manage and track returns and in-turn provides your company with useful data and statistics on product returns.

How Tenevo's Return Management Works

Download returns label

Download returns label

Organise item return via carrier collection or drop off

Organise item return via carrier collection or drop off

Item returned to Finishing Line's eCommerce Fulfilment centre for processing

Item returned to Finishing Line's eCommerce Fulfilment centre for processing

Upon item receipt, the customer is notified periodically on updates to return

Upon item receipt, the customer is notified periodically on updates to return

Pending quality review, the customer is then notified of return refund or item exchange dispatch

Pending quality review, the customer is then notified of return refund or item exchange dispatch