Operations Assistant

Location: Unit 28, West Horndon Industrial Park, West Horndon, CM13 3XL
Salary: £20,000 – £22,000

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Are you looking to join a forward-thinking company, make your mark and establish yourself as a key player in the team? Look no further!? 



The Finishing Line could be the place for you! Join a fast-growing company that will be the platform for your new permanent career in eCommerce fulfilment.

Operations Assistant


Shift: 08:30 – 17:00 Mon-Fri
Location: Unit 28, West Horndon Industrial Park, West Horndon, CM13 3XL
Salary: £20,000 – £22,000
Start date: 13/12/2021

What the job involves

The role of Operations Assistant will be based at our eCommerce fulfillment center situated in West Horndon Industrial Park and will be reporting to the eCommerce Team Leader.

The main function of this role is to assist in the handling and resolution of customer queries relating to online orders made through various eCommerce platforms owned by Finishing Line’s fulfilment clients.

This will be achieved by supporting and providing resolutions to the end-user, making well-informed decisions whilst working in a fast-paced, customer-focused team.

This position is offered on a full-time basis working between 08:00 and 17:00 Mon-Fri.



  • Assisting domestic and international customers with their queries.
  • Providing a first-time resolution to customer queries.
  • Using internal tools to assist and take ownership of customer enquiries.
  • Looking to resolve customer complaints.
  • Liaising with internal departments.
  • Escalating queries and refund requests where necessary to direct report.
  • Handle customer’s objections in a professional manner to reinstall the customer’s faith in Finishing Line and avoid escalation to claims/ complaints.
  • Investigating issues thoroughly.

The skills and experience you will need

  • Excellent listening skills.
  • Outstanding communicator.
  • Willingness to learn.
  • Attention to detail.
  • Ability to multi-task.
  • Effective Problem solver.
  • Competent computer, literacy, and numeracy skills.
  • Experience in working with MS Word & Excel.
  • Previous experience in a Customer Service Advisor role.

What happens next?

  • Read this job advert and apply via email
  • We will let you know if you have been shortlisted (or not) within 7 working days
  • We will invite you for an interview with us in December
  • Should be successful in the above, a final interview with Hiring Manager will be held in late December.
  • You will come and join our team!